Directory Listing Terms & Conditions

Last updated: July 16, 2026

Operating Entity: Pawfect Nuptials

Postal Address: PO Box 189 Moorooka QLD 4105

ABN: 45 747 135 684

Contact Email: [email protected]

1. About These Terms

1.1. Operating Entity

Pawfect Nuptials (pawfectnuptials.com.au) is owned and operated by the Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement), which refers to Pawfect Nuptials, PO Box 189 Moorooka QLD 4105, operating under ABN 45 747 135 684.

1.2. Scope of Agreement

These Directory Listing Terms & Conditions (“Terms”) apply to any business or individual (“Vendor”, “you”, “your”) who submits a listing for publication in the Pawfect Nuptials directory, whether on a free (Basic) or paid (Gold or Platinum) tier.

1.3. Acceptance of Terms

By submitting a listing and, for paid tiers, completing payment, you agree to be bound by these Terms. These Terms are in addition to our general Website Terms & Conditions and Privacy Policy.

1.4. Australian Consumer Law Safety Valve

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded.

2. Listing Tiers & Inclusions

2.1. Inclusions and Pricing

Current listing tiers, platform inclusions, and pricing are set out on the relevant sales and checkout pages at the time of purchase. Core functionalities and features differ between the Basic (free), Gold, and Platinum tiers.

2.2. Platform Modifications & Right to Vary Inclusions

We continually update, iterate, and improve our directory platform. We reserve the right to modify, add, vary, or remove specific features, inclusions, layouts, or technical functionalities of your subscription tier from time to time to ensure the platform remains sustainable, secure, and commercially viable.

2.3. Material Changes & Consumer Remedies

Where an adjustment to platform features or tier inclusions constitutes a material change that significantly reduces the core functionality of your active, paid subscription, we will provide you with reasonable prior notice via email. In the event of a material reduction of service:

  • You may choose to cancel your subscription via your Stripe Customer Portal or by contacting us in writing prior to the change taking effect, without penalty.

  • Your listing will remain active under its current structure until the end of your billing cycle, or we will work with you to provide an alternative remedy in accordance with your rights under the Australian Consumer Law.

2.4. Price Interaction

Except as provided in Clause 4 (Founding Member Pricing), adjustments to standard subscription tiers and regular price updates will be executed in accordance with Clause 13 and will apply to your next automatic billing cycle renewal. An evolution or modification of general platform features under this Section 2 does not invalidate, breach, or alter any active price lock operating under Clause 4.

3. Payment & Billing

3.1. Subscription Cycle and Auto-Renewal

Paid subscriptions are billed annually in advance via our payment processor (Stripe). Your subscription renews automatically each year on your billing anniversary unless cancelled in accordance with clause 6.

3.2. Currency and GST Status

All prices are stated in Australian dollars (AUD). The directory platform is currently not registered for Goods and Services Tax (GST), and as such, no GST is charged or applicable to the subscription fees. We reserve the right to register for GST in the future. If we do register for GST, we will notify you, and any applicable taxes will be applied to future billing cycles in accordance with Australian law.

3.3. Payment Failures and Suspension

If a renewal payment fails, we will notify you and attempt payment again. If payment remains outstanding after 14 days, we may suspend or unpublish your listing until payment is received.

4. Founding Member Pricing (“Lifetime” Rate)

4.1. Availability of Promotional Pricing

Founding Member pricing is a promotional, early-adopter rate available strictly to a limited number of early Vendors as specified on our sales and marketing materials.

4.2. Definition of “Lifetime Price Lock”

“Lifetime” means that your specific promotional subscription rate is locked for the operational life of the directory service, provided that your subscription remains continuously active, fully paid, and in good standing (i.e., it is continuously renewed and not cancelled, lapsed, or terminated for a breach of these terms).

4.3. Forfeiture of Rate

If your subscription is cancelled by you, fails to auto-renew due to payment failure, or lapses for any reason, your Founding Member rate is permanently forfeited. Any subsequent sign-up or re-activation will be processed at the standard, then-current market pricing.

4.4. Right to Vary Tier Inclusions

The lifetime lock applies strictly to the annual subscription dollar amount. We explicitly reserve the right to modify, add, vary, or adjust the specific tier inclusions, features, layout, or platform functionalities over time to reflect the ongoing technical and commercial evolution of the directory. Adjustments to platform features or tier inclusions do not invalidate or breach the subscription price lock.

4.5. Discontinuation of Service

Founding Member pricing does not obligate us to operate the directory platform indefinitely. We reserve the right to suspend or permanently discontinue the directory service at our sole discretion. In the event that the service is permanently decommissioned, all automatic renewals will be ceased, and the service will terminate at the end of your current billing cycle without further liability or any obligation to issue pro-rata refunds or credits, to the maximum extent permitted under the Australian Consumer Law.

5. No Guarantee of Leads or Results

5.1. Nature of Advertising Exposure

A directory listing is a form of advertising exposure. We make no representation, warranty or guarantee as to the number of enquiries, leads, clicks, profile views, bookings or revenue you will receive as a result of your listing.

5.2. External Factors and Analytics Visibility

Traffic, ranking and visibility on the website and in search engines vary and are affected by factors outside our control. Any statistics we share (e.g. profile views, website clicks) are provided in good faith for your information only.

5.3. Performance Exclusions from Refunds

You are not entitled to a refund or credit on the basis that your listing did not generate the results you expected.

6. Refunds & Cancellations

6.1. Change of Mind Policy

Due to the digital nature of our directory listings and the immediate allocation of work upon setup (including listing creation, manual review, and system configuration), we do not offer refunds or credits for change of mind once a listing has been published live on the directory.

6.2. Cancellation Execution and Timelines

Subscriptions are billed annually. You may cancel or downgrade your subscription at any time via your Stripe Customer Portal; the change will take effect at the end of your current annual billing cycle. No refunds are issued for the remaining period of that active cycle, and your listing will remain visible until the cycle expires.

6.3. Statutory Consumer Guarantees

Nothing in this clause limits your rights under the Australian Consumer Law. If we fail to supply the listing service with due care and skill or the service is not fit for purpose, you are entitled to the remedies provided by law.

7. Subscription Adjustments (Upgrades & Downgrades)

7.1. Upgrading Your Plan

Upgrades (e.g. Gold to Platinum) take effect promptly upon payment of the difference for the remainder of your current billing cycle, or at the start of your next cycle at the new tier’s rate — as configured via our checkout system or agreed with us in writing.

7.2. Downgrading Your Plan

Downgrades take effect at the end of your current annual billing cycle. Your listing remains at its current higher tier until the renewal date.

7.3. Downgrades on Founder Accounts

Downgrading from a founding member subscription will permanently forfeit your founding member rate for that higher tier.

7.4. Immediate Removal Request

If you wish to have your directory profile completely unpublished and deleted from our active website database prior to the natural expiration of your current billing cycle, you must submit a request to us in writing via email. You acknowledge that immediate removal at your request does not entitle you to any partial or pro-rata refund of fees already paid.

8. Listing Content & Acceptance

8.1. Vendor Warranties and Responsibilities

You are responsible for the accuracy of the information, images and links in your listing, and you warrant that:

  • (a) all content you supply is accurate and not misleading or deceptive;

  • (b) you own or are licensed to use all supplied content (including images), and its publication will not infringe any third party’s intellectual property rights;

  • (c) your business holds any licences, insurances or permits required to lawfully provide the services you advertise; and

  • (d) your content complies with all applicable laws, including the Australian Consumer Law.

8.2. Content License Grant

You grant us a non-exclusive, royalty-free, worldwide licence to publish, reproduce, resize, crop and display your supplied content on the Pawfect Nuptials website and our associated social media and marketing channels for the purpose of promoting your listing and the directory.

8.3. Editorial Discretion and Pre-Live Rejections

We may decline to publish, or may edit for formatting and consistency, any listing content at our reasonable discretion. Where we decline to publish a paid listing before it goes live, you will receive a full refund.

9. Content Moderation & Termination of Listings

9.1. Right to Monitor and Audit

We reserve the right to monitor listings and review complaints from the public or from couples who have engaged a listed Vendor.

9.2. Removal and Forfeiture for Breach

If a listed Vendor is found to be engaged in fraudulent, deceptive, illegal or unethical practices, or otherwise breaches these Terms or our community standards, we may immediately suspend or remove their listing without prior notice. Where a listing is removed for breach under this clause, the Vendor forfeits the remainder of their annual subscription and no refund will be issued.

9.3. Administrative Discretionary Removal (No Breach)

If we choose to remove or discontinue a paid listing for an administrative reason other than your breach of these Terms (for example, if we permanently retire a specific vendor category), we will provide an appropriate remedy in accordance with our obligations under the Australian Consumer Law. This remedy will be limited, at our sole discretion, to either transferring your listing to a comparable active category for the remainder of your cycle, or issuing a partial discretionary refund capped at a maximum value equivalent to your last annual payment.

9.4. Platform Community Standards

“Community standards” includes, at a minimum: treating couples, their pets and our team with honesty and respect; ensuring the welfare and safe handling of animals in your care or at events you service; and not engaging in conduct that could reasonably damage the reputation of the Pawfect Nuptials platform.

10. Third-Party Relationships

10.1. Platform Intermediary Disclaimer

We operate strictly as a directory and content platform. We are not a party to, and accept no responsibility or liability for, any agreement, transaction, communication, booking or dispute between you and any couple or other user of the website.

10.2. Privacy Compliance on Vendor Leads

You must comply with your own privacy policy and all applicable privacy laws in handling any personal information or customer leads you receive from enquiries generated through our website.

11. Limitation of Liability

11.1. Consequential Loss Exclusion

To the maximum extent permitted by law, we exclude all liability for indirect or consequential loss, including loss of profits, revenue, business opportunity, goodwill or reputation, arising out of or in connection with your listing or these Terms.

11.2. Total Liability Cap

To the extent that any guarantee or warranty implied by law cannot be excluded, our total liability is limited, at our option, to re-supplying the listing service or paying the cost of having the service supplied again.

11.3. Platform Technical Disclaimer

We do not warrant that the website will be available at all times or free from errors, technical glitches, malicious software, or interruptions.

12. Assignment & Business Sale

12.1. Right to Transfer Platform Ownership

We may assign, novate or otherwise transfer our rights and obligations under these Terms (including founding member pricing commitments) to any purchaser, investor, or successor of the Pawfect Nuptials business or the directory service, without requiring your further consent. These Terms, including the pricing provisions of clause 4, will bind and benefit any such successor.

12.2. Restrictions on Vendor Transfer

You may not transfer your listing or subscription account to another business or external entity without our prior written consent.

13. Changes to These Terms

13.1. Amendments and Notification Methods

We may update these Terms from time to time. Material changes will be notified to the email address on your account and will apply from your next billing cycle renewal. Continued renewal of your subscription constitutes acceptance of the updated Terms.

14. General

14.1. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

14.2. Severability of Provisions

If any provision of these Terms is found to be unenforceable, it is severed and the remaining provisions continue in full force.

14.3. Entire Agreement Integration

These Terms, together with the relevant sales page inclusions at the time of purchase, our Website Terms & Conditions and Privacy Policy, form the entire agreement between us in relation to your listing.

15. Contact Us

If you have any questions about these Terms, You can contact us: